○ When there is a defective product, scratch, or stain
If the delivered product becomes dirty or scratched due to an accident, or if a product different from the ordered product arrives, or if there is any inconvenience to the customer due to our reasons, we will promptly return or exchange it. I will do it.
In addition, we will bear the return shipping fee / handling fee. We will inform you about the flow of returns by e-mail, so please contact us using the inquiry form for the following items.
* Points at the time of purchase will be lost due to the procedure.
1) Order number (order number)
2) Name of the orderer
3) Registered phone number
4) Applicable products
5) Product status
6) Reason for return
○ Returns due to customer's convenience
We accept returns for items ordered from the official online store only if they are unused or unopened, and if you contact us within one week from the date of shipment of the item.
If you wish to return the product, please contact us using the inquiry form below.
* Used and opened items cannot be returned.
* In the case of returns due to customer's convenience, the return shipping fee / transfer fee will be borne by the customer.
* Points cannot be returned if the product is returned due to customer's convenience.
* Points at the time of purchase will be lost due to the procedure.
1) Order number (order number)
2) Name of the orderer
3) Items you wish to return
4) Reason for return
Returns of products purchased from other than the official online store
Sorry for your inconvenience, but please contact the place of purchase for products purchased from other than the actual store or the official online store.