If you have already registered as a member, please log in to proceed with your order.

If you press the "Add to Cart" button on the product details screen, the product will be added to the shopping cart.

If you want to continue searching for products, click the "Continue shopping" button, and if you want to proceed with the purchase procedure, click the "Proceed to purchase screen" button at the bottom of the page.

When the order procedure is completed, an "order confirmation email" will be sent to the registered email address by automatic delivery, so please check your order details.

* Membership registration is optional and can be purchased without registration

<Please be careful>

When you add an item to your cart, you do not have the item. The product will be secured as soon as the purchase procedure is completed. Please note that.

If you are a member, please be sure to "log out" so that your personal information will not be viewed by a third party after the end of use. (Click "Logout" in My Page)

If you do not receive the order confirmation e-mail, there is a possibility that you did not receive the e-mail settings such as receiving it in the junk e-mail folder, or you entered the e-mail address incorrectly.

Please fill in the following items from the inquiry form and contact us.

1) Name 2) Phone number 3) Address 4) Purchased product

You can cancel your order by yourself from My Page only before the product shipping procedure.

Click here for my page

Cancellation procedure

1. After logging in, click the [View Order Details] button for the relevant order from the order history on My Page.

2. Click the [Cancel] button on the order details page.

* You can cancel your order within 1 hour of your order.

3. If there are no mistakes in the content to be canceled, click the [Cancel Order] button.

4. Click the [OK] button on the confirmation screen.

5. You will receive an email confirming your order cancellation. please confirm.

Please be careful

We do not accept additions or changes to products. Sorry for your inconvenience, but please cancel your order and place your order again.

If you cancel your order, your purchase points will also be cancelled.

The order confirmation email will be sent automatically from the email address of "shop@carrythesun.jp".

If you do not receive the email, please check the following possible causes.

■ When it is treated as junk mail due to the junk mail setting

Depending on the email / security software you are using, it may be sorted into the "junk email folder" or "trash can". Please check if you have received an e-mail from the Carry the Sun official store in the "junk mail folder" or "trash can".

■ When the reception refusal setting of the terminal is made

If you are a customer using mobile phone mail and have specified the domain for receiving mail, or depending on the terminal, the mail from the PC may be "Rejected" by default.

Please make settings so that you can receive "shop@carrythesun.jp" emails in advance.

■ If the entered email address is incorrect

If the problem persists even after checking the above, there is a possibility that the registered e-mail address is incorrect.

After logging in to My Page, please confirm your registered e-mail address on the [Edit Member Information] screen.

■ Order by phone: Please call 03-5289-9177. Business hours: Weekdays 10-17 o'clock

■ Order by FAX: Please fax to 03-3258-1089 with the product name, quantity, delivery address, name, telephone number, etc. We will contact you with the payment amount. Yes, you can order by phone or fax.

Please be sure to include your contact phone number. Payment will be cash on delivery or bank transfer.

You can register for free of charge, such as admission fee and annual membership fee.

How to register as a member

Please proceed to the new member registration procedure from "Membership registration" or "Login page".

Please agree to the "Handling of Personal Information" and "Terms of Service" and proceed to the registration screen.

Please enter your customer information on the "Membership registration (input)" screen.

* Please be careful when entering full-width or half-width characters.

* Please be careful not to miss any required items. Please set the valid address that you are using as the e-mail address. This is required when ordering products or changing various settings / registration details.

* If the registered e-mail address is incorrect, we will not be able to send you a registration completion e-mail.

In addition, we may send a registration completion email to a third party, so please check the spelling of your email address before entering it, and enter it correctly.

* E-mail addresses that start with characters other than half-width alphanumeric characters cannot be registered.

* Please set the customer ID / password required when logging in.

After confirming the input contents, click "Register".

If you forget your password

If you enter your e-mail address from the login page, a password reset URL will be sent to the registered e-mail address. Please access the URL in the email and set a new password.

You can change your membership information from [My Page] after logging in.

[When changing phone number or email address]

Log in

Click [Edit Member Information] in [My Page]

After correcting the relevant part, click [Edit Account Information] to complete.

[When changing the address]

Log in

Click [Add / Change Delivery Address] in [My Page]

Edit / add the relevant part and complete with [Update Delivery Address] or [Add Delivery Address]

If you wish to withdraw from the membership, you can complete the procedure from [Inquiry].

Please select [Membership withdrawal] from the type of inquiry.

1) Name 2) Address 3) Please fill in your phone number and let us know that you are withdrawing from the membership.

* Customer information will be deleted after the withdrawal procedure.

* Orders that have already been confirmed cannot be canceled.

* After the withdrawal procedure, all points and coupons you have will be invalid.

* You may receive an e-mail newsletter or direct mail for 1 to 2 months after the withdrawal procedure. Please note.

Emails from Carry the Sun official online store are sent automatically from the email address "○○ @ ○○○○○".

If you do not receive the email, please check the following possible causes.

■ When it is treated as junk mail due to the junk mail setting

Depending on the email / security software you are using, it may be sorted into the "junk email folder" or "trash can". Please check if the mail from Carry the Sun has arrived in the "junk mail folder", "trash can", etc.

■ When the reception refusal setting of the terminal is made

If you are a customer using mobile phone mail and have specified the domain for receiving mail, or depending on the terminal, the mail from the PC may be "Rejected" by default.

Please make settings so that you can receive "○○ @ ○○○○○" emails in advance.

■ If the entered email address is incorrect

If the problem persists even after checking the above, there is a possibility that the registered e-mail address is incorrect.

After logging in to My Page, please confirm your registered e-mail address on the [Edit Member Information] screen.

You can choose from the following methods.

Credit card payment

Compatible with Visa, MasterCard and American Express.

The number of payments is limited to one.

* Credit card deadline

Credit card deadlines vary depending on your credit card company. Please check with your credit card company.

Depending on the deadline, you may be billed for the following month or later.

We will ship by order number (order number).

In addition, shipping of products is limited to Japan only.

About specifying the delivery address

Only one delivery address can be specified for one order.

You cannot specify multiple destinations at once.

Estimated number of days from ordering to delivery

Usually, the shortest shipping date is the next business day (excluding Saturdays, Sundays, and holidays) of your order.

* It may change depending on the order status. Please note.

The delivery time will vary depending on the stock status and delivery address.

Due to the delivery procedure, we may not be able to meet your request. Please note that.

* It may be delayed depending on the busy season, weather, and traffic conditions.

Delivery company: Sagawa Express

About coupons

* We do not return cash.

* Points will not be awarded when using coupons.

* Discounts are available only when the coupon code is used according to the formal procedure.

○ When there is a defective product, scratch, or stain

If the delivered product becomes dirty or scratched due to an accident, or if a product different from the ordered product arrives, or if there is any inconvenience to the customer due to our reasons, we will promptly return or exchange it. I will do it.

In addition, we will bear the return shipping fee / handling fee. We will inform you about the flow of returns by e-mail, so please contact us using the inquiry form for the following items.

* Points at the time of purchase will be lost due to the procedure.

1) Order number (order number)

2) Name of the orderer

3) Registered phone number

4) Applicable products

5) Product status

6) Reason for return

○ Returns due to customer's convenience

We accept returns for items ordered from the official online store only if they are unused or unopened, and if you contact us within one week from the date of shipment of the item.

If you wish to return the product, please contact us using the inquiry form below.

* Used and opened items cannot be returned.

* In the case of returns due to customer's convenience, the return shipping fee / transfer fee will be borne by the customer.

* Points cannot be returned if the product is returned due to customer's convenience.

* Points at the time of purchase will be lost due to the procedure.

1) Order number (order number)

2) Name of the orderer

3) Items you wish to return

4) Reason for return

Returns of products purchased from other than the official online store

Sorry for your inconvenience, but please contact the place of purchase for products purchased from other than the actual store or the official online store.

This warranty applies only to the first purchaser who purchased from an authorized retailer.

This warranty applies when the purchaser returns the defective product to an authorized retailer or us and, at our discretion, finds it to be defective.

It does not apply to non-authorized retailers, auctions, flea market sites, personal purchases or transferred products.

It does not apply in case of misuse, deterioration, modification, vandalism, dirt, rubbing, laceration, sunburn, damage, etc.

This warranty is for one year from the date of purchase from an authorized retailer (submit a copy of the receipt or proof of purchase)

We will repair or replace the product at our expense only if the light function malfunctions after using the product according to the package and instructions as intended within the warranty period.

If the purchaser finds a defect, please be sure to contact the store where you purchased the product or our customer support in advance before sending the product.

Please refrain from returning without prior notice.

Make sure that the front of the solar panel is facing the sun and that it is exposed to direct sunlight.

It may take a long time depending on the season and weather.

It can hardly be charged in the shade, cloudy weather, or indoor lights because the charging efficiency decreases.

Even on a sunny day, sunlight is reflected by the window glass, so charging through the window takes a long time.

The sun is constantly moving, so be careful of the orientation of the solar panels and the shade.

The amount of solar radiation increases with sunrise and reaches its maximum around noon. It is recommended to charge in direct sunlight for several days from 10:00 to 15:00 on a sunny day.

* The amount of solar radiation depends on various conditions such as the season and the weather.

Before using it for the first time, fully charge it with sunlight before using it.

Please do not disassemble or modify. Do not leave or charge the product in a hot place such as in a car.

Although it is waterproof and dustproof, do not submerge it in water. Do not apply strong force or bend it forcibly.

Keep out of the reach of small children.

Gently pull the upper and lower belts to form a dice shape.

Each time you press the switch button at the bottom right of the solar panel, the lighting mode changes.

Bush ① The indicator lamp lights for about 5 seconds to indicate the remaining charge.

Push ② Weak mode lights up

Push ③ Medium mode lights up

Push ④ Strong mode lighting

Push ⑤ Flashing mode

Push ⑥ Turns off

Bush ① The indicator lamp lights for about 5 seconds to indicate the remaining charge.

Push ② Lights red

Push ③ Lights orange

Push ④ Lights yellow

Push ⑤ Lights green

Push ⑥ Lights blue

Push ⑦ Purple color lights up

Push ⑧ White lighting

Push ⑨ Auto loop mode

Push ⑩ Auto loop stop

Push ⑪ Turn off

Bush ① Weak mode lighting

Push ② Strong mode lighting

Push ③ Flashing mode

Push ④ Turn off

LED: 10 lights

Brightness / Lighting Time: Weak-about 10 lumens / 72 hours, Medium-about 20 lumens / 42 hours, Strong-about 100 lumens / 10 hours

Size: 11 x 11 x 11 cm when used, 21 x 11 x 1.2 cm when stored

Weight: 86ℊ

Battery: Lithium polymer battery (1,200mAh, rechargeable about 500 times)

Fully charged in direct sunlight for about 7-9 hours (it may take a long time depending on the charging method, season and weather)

With charge level indicator-Waterproof and dustproof IP67

Material: PET / PVC

LED: 10 lights

Brightness / lighting time: red approx. 16 lumens / 7 hours, orange approx. 25 lumens / 6 hours, yellow approx. 38 lumens / 5 hours, green approx. 25 lumens / 15 hours,

Blue about 8 lumens, 13 hours, purple, about 26 lumens, 5 hours, white, about 45 lumens, 3 hours

Size: 11 x 11 x 11 cm when used, 21 x 11 x 1.2 cm when stored

Weight: 86ℊ

Battery: Lithium polymer battery (1,200mAh, rechargeable about 500 times)

Fully charged in direct sunlight for about 7-9 hours (it may take a long time depending on the charging method, season and weather)

With charge level indicator-Waterproof and dustproof IP67

Material: PET / PVC

LED: 6 lights

Brightness / Lighting time: Weak-15 lumens / 15 hours, Strong -30 lumens / 10 hours

Size: 8.8 x 8.8 x 8.8 cm when used, 17 x 8.8 x 1.2 cm when stored

Weight: 57ℊ

Battery: Lithium polymer battery (600mAh, rechargeable about 500 times)

Fully charged in direct sunlight for about 7-9 hours (it may take a long time depending on the charging method, season and weather)

Waterproof and dustproof specification IP67

Material: PET / PVC

If you have any questions, please contact us using the inquiry form. We will reply to you after confirmation at the Customer Support Center.

The Customer Support Center (0120-123-456) is open from 00:00 to 00:00 on weekdays (excluding weekends and holidays and the year-end and New Year holidays).

We accept orders and inquiries by e-mail 24 hours a day, but please note that we will ship products and respond to inquiries after the next business day (excluding Saturdays, Sundays, holidays, and the year-end and New Year holidays). Thank you for your consideration.

Click here for privacy policy